Overview
The Emails Sent screen provides a comprehensive history of all emails sent to a specific patient. This interface allows practitioners and administrative staff to track communication history, verify message delivery status, and review past correspondence.
Accessing Emails Sent
- Navigate to a patient's record
- Click on Communications in the left navigation menu
- Select Emails sent from the submenu
Understanding the Email List
The screen displays all emails sent to the patient in chronological order, with the following information for each message:
Email Header
Each email entry shows:
- Subject: The email subject line
- Content: Preview of the email body content
- More...: Expandable link to view the full email content if it's lengthy
Email Details
Each entry includes important metadata:
- Sent: Date and time when the email was sent
- Outcome: Current status of the email (Sent, Queued, Bounced, Opened)
- Practice: The practice location from which the email was sent
Navigating the Email History
For patients with many emails:
- Use the pagination controls at the bottom of the screen
- Click page numbers to move between pages of emails
- Adjust "Rows Per Page" to show more or fewer emails per page
- Current view shows how many emails are displayed out of the total (e.g., "Showing 1 to 10 of 92 results")
Content Preview
The system provides:
- A preview of the email content directly in the list
- For longer emails, a "More..." link to expand and view the complete message
- Subject line and timestamp to help identify specific communications
Common Uses
This screen is valuable for:
- Verifying that appointment reminders were sent
- Tracking patient correspondence history
- Checking for delivery issues with patient communications
- Confirming what information was provided to patients
- Retrieving records of past communications for reference